Originally Posted by
SparkyCoog
I have all but given up on extracting programming from this processor and have given the customer a price for factory defaulting and reprogramming everything from scratch but thought I'd ask here.The system was installed in 2010 which would put it right at the time Ra2 first came out. I'm not sure if or when it was every updated so it's very possible that the firmware is too old to extract programming. Today I plugged in my trusty Linksys router to it and thought I'd roll the dice and connected my laptop to the router and fired up Ra2 12.7 software and hit "extract programming". The software found the serial number of the processor but it was grayed out and said "cannot communicate". I did a little search and found that my router had assigned 192.168.1.100 to the main repeater and tried to go to that on chrome and nothing popped up.After following the old tech support direction to set up static IP and manually connect, I was able to change the ip address of the processor to static and 192.168.1.202 (laptop was 192.168.1.201) and was successful but again, when I tried to go to the web browser and look at the version number, it could not go. Also when attempting to extract, it said "No project- xxxxxx". Not sure if that's what it said before but this time I took a photo. So are there any other tricks or should I give up on extracting the project? Also, what's the best way to factory default everything? If I do the main repeater first, will it automatically factory default the rest of the devices? There are only like 30 all together (not counting remote dimmers) so it's not too bad but saving 30 minutes saves the customer 30 minutes of my time.