Hi,
For a couple of months, one of the Serena roller shades I own has started to work intermittently to the point where as of a couple of days ago it stopped working completely. During those 2 months, I have replaced all 8 batteries, to ensure the batteries are not the issues.
At the same time, I have noticed the small LED light blinking very fast in red colour. Based on Lutron's troubleshooting instructions, it seems that the code means some sort of a sudden stop due to obstruction - which is not the case in my situation. I have tried to restore to the factory settings with the 3-tap - long press - 3 tap procedure to no avail (the procedure resulted in the factory defaults but the shade still doesn't work after adding it back to the Lutron bridge). To clarify, the behaviour of the shade is that it tries minimally to move or sometimes it doesn't try at all, followed immediately by the fast blinking red light.
I'm hoping that it is not a problem with the motor.
Has anyone encountered this before and were able to fix it? Or is this a case for a Lutron repair? A note that the shade had less than a month outside of the 1 year warranty when it started to malfunction.
Everyone's help with the above is extremely appreciated.
Thank you!