I'm new to the Lutron Support Community, so please pardon any redundant posts.
I recently completed construction of my new house. I have a technical background in IP/Ethernet routing/switching etc but I have nothing more than common sense familiarity with electricity. In other words, I'm NOT an expert nor will I pretend to be, so I'm completely comfortable with responses that begin with, "Hey moron, you overlooked the simplest explanation ..."
The electrical contractor we used for our home construction installed all the switches and ensured they worked properly but they did NOT configure/connect any of the smart-home/caseta capabilities. I handle that part myself. I have 16 lutron devices in my home that support caseta connectivity and 14 of them added to the caseta environment following the basic "Add Device" feature in the Lutron app. I will say, however, that a handful of the 14 devices that eventually added to the environment didn't go through the process smoothly. I had to place them into Link mode several different times and even stop and restart the application multiple times before they were finally discovered and the configuration window would pop up to complete the configuration. I have a Smart Bridge 2 and I even purchased a Range Extender to ensure I wasn't encountering a distance limitation even though I had other devices that added smoothly which were further away than the problematic switches. After finally getting most of these devices added, I still have one PD-6ANS and one PD-6WCL dimmer that will not add to Caseta app. When I put the app in "Add Device" mode, both switches recognize the link request and begin the slow blink of the LED, but they will never link/pair to the Smart Bridge one they go into link/pair mode. The app simply sits there and never seems to recognize the link/pair request from these two switches.
Again, my apologies if this is dumb question, but I'm stuck. I've tried for 3 days to add these final 2 devices and I can't seem to crack the secret code. I've tried the "press 3 times on the top button and hold down on the 3rd press and then press 3 more times" reset option and that seems to have the intended "reset" effect, but even after doing that I still can't add the switches to my caseta environment. Any feedback is greatly appreciated.