I saw an existing system today that was running the Home+ app which was working but the customer wanted the app on their phone and so I explained the whole thing about how the app that's working perfectly fine is no longer supported and convinced them to get a connect bridge. As luck would have it, they had one in stock locally so I went and got one. I connected to the system with ethernet and it had no issues locating the main repeater on static IP and no problem adding the connect bridge. I thought I was going to be lucky.
All I needed to do was update the firmware to 11.6 (from 7.8ish) and upload the program and I would be home free. Except that the firmware update hung up at 10%. After a few minutes I got the notice that it could not update the firmware and to power cycle the main repeater which I did, but then it was just blinking green and when I went to update the firmware again, it showed me that the current OS was version 0.00. Again, it hung up at 10%.
That's when I knew I was in trouble. I called tech support and we attempted to update again by doing the old static IP address trick and agian it hung up on 10%...
After getting the date code I was told that this was a known issue with that particular date code and Lutron was nice enough to order a replacement; however, I was told it was backordered. I also called my local supplier and they didn't have anything either so there I was out on an island having to tell a brand new customer I met an hour earlier that his system was completely dead. Fortunately, for NOW he's understanding but I really really hate being in that position. I tried power cycling and updating one more time and this time it went up to 40% before the green blinking turned into red blinking on M-4 and green on the bottom. From what I've read, that means it's bricked totally.
So my question is did I do something wrong? This is the first main repeater that's bricked on my watch. Just last week I did almost 8 years of updates on a 2 processor system and it didn't miss a beat. How did one little system die so easily? Is there a reference to date codes that has known issues so I can avoid updating those or at least give the customer a warning before hand?