Originally Posted by
randyc
You should be able to make changes to programmed light levels, add/delete zones and create/edit timed events. You won't be able to change any button names as it affects engraving. There are 2 versions of the software: Essentials and Inclusive. Essentials is limited to 1 main repeater and doesn't support a couple of components (like Grafik Eyes, PowPak, et.al.). I'm not 100% sure since I don't use Essentials. Inclusive supports 2 main repeaters and all components. Inclusive supports extracting (tools, extract project file). I'm not sure if Essentials supports extracting. If your system has a 2nd main repeater or one of the unsupported components, you won't be able to do anything with the Essentials software.If you are having problems with your dealer go to lutron.com and click on where to buy at the top right. Look for the Lutron Rep in your area. They may be able to help you with your dealer or find another dealer for you to work with.