What a PITA and why? I had hard drive failure that wiped out my RA2 projects and my cloud backups, haven't figure out the cloud got wiped too yet but I had no file for this RR2 job. Go to extract running 12.01? and no joy. Can see the master but can't extract, fails every time. Grab my iPad and ping the network to see what IP she had on this POS Ubiquiti network and she's not listed. I can't log into the router cuz I don't have the current running config file since for some reason Ubiquiti doesn't leave it on the router but on the PC, stupid! I looked at my HC+ config and found the IP and it connected just fine. Tried my telnet app but didn't connect. Rebooted the master and then she did connect via telnet and I queried the OSREV and it was running 10.7. Downloaded 10.7 since I had a new laptop too and I read I might need the same rev, then had to get the inclusive key back on MyLutron.com, close the program, open again and still no joy, WTF! Tried direct connect and still no joy. The master's IP was static, I set my laptop on the same subnet and still no connect. It would see the master but failed extraction every time. Went back to 12.01 and no joy and then back to 10.7 and finally it worked after maybe the 20th time. How can this be so complicated? How can a company with more engineers then office managers and bean counter put out such crap?