- What is the actual error messages that comes up on the iPads? Maybe a screenshot would best help us determine the cause of the issues.
- If you put the IP address of the processor on the phones' browser, are you able to see a page with "Lutron" on it?
- Does each phone have its own dedicated login set up in the software?
- Have you tried power-cycling the processor?
- Have you attempted to delete and re-add the system in the phones?
- If the above does not help you resolve the issue, please click on the circled 'I' in the iOS devices to send us a support file from the app. Please ensure in the email created that the file is sent to
hwsupport@lutron.com and refer to this forum post in the email.
- We would also want to see a support file from the system. Please ensure a connection to the system from the software and go to "Help->Support->Create Support File".