Caseta 4 track ceiling light worked, now 2 lights won't turn off

[pcarney]

Contractor's electrician installed caseta in 4 ceiling track lights. Wall mounted controls. Use lutron app on iPhone and Alexa for voice control. No scenes or other effects added thus far. Also added 1 caseta plug-in to control floor lamp. This morning, 2 track heads on kitchen track won't turn off and middle 2 heads won't turn on either with Alexa, iPhone, pico (which I do not generally use), or wall switch. The 2 lights dim but do not completely turn off. Deleted and reinstalled device on lutron app - no change. Deleted and reinstalled device on Alexa. No change. All other lights work.
Suggestions?

[randyc]

Do you have any model numbers? If track heads on the same track are behaving differently it would be a wiring issue. Unless you have addressable bulbs in the track heads (like Philips Hue).

[pcarney]

Thanks,Randy. Contractor installed and didn’t leave packaging info. I see that I can remove switchplate to get model no. I am not using hue. Electrician had problems getting the kitchen track to turn off at both switches during installation so your wiring comment makes sense. How do I locate an electrician (I live in Chicago) who has experience with Lutron Caseta and can troubleshoot/repair?

[randyc]

go to Lutron.com. Click "where to buy" at the top right. Follow the prompts except select RadioRA 2. Look for the rep in your area. They should be able to recommend a reputable dealer in your area.

The model numbers are on the side of the dimmer which probably involves removing the dimmer from the wall.

[SparkyCoog]

What kind of tracks? Some tracks have track-heads that have an electronic transformer/driver in them. For those, you need an ELV dimmer. Some tracks have a big magnetic transformer and you need either the ELV set to MLV or the Pro dimmer.