I am a long time user of Lutron Radio RA2 hardware. I recently successfully obtained Radio Ra2 Essentials software through the web based training. I do this not to wedge out my installer, but rather to be able to do simple fixes, edits and in this case add two switches into my system.
I have v. 11.60.0 of Radio RA2 I do not know the firmware version of the Main repeater. I do know that the installer would provide updates during his visits. The last time he was here working on the Lutron side was in late 2016.
When I select "extract project files" from the tools menu, the Main repeater is found and extraction begins. In all attempts, initially wifi, and then Cat 5 into the router, after 25 seconds or so of wheels spinning an error window pops up announcing (869) : There was a problem creating a DBProvider with the following parameters: StoredProcedureName:
I use Norton Internet Security, and windows defender is shut off. I have checked that the software has all inbound and outbound permissions. I am not sure of what else to check.
Windows 10 Home 64 bit. The SQL additions from Microsoft were successfully installed with the Essentials installation.