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Thread: 13.1.0 Not getting KP FB on iPad

  1. #1
    Senior Member
    Join Date
    May 2014
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    155

    13.1.0 Not getting KP FB on iPad

    I'm running the current beta and I'm not getting keypad feedback on my iPads. I have to change pages and then go back to see the feedback updated. Very annoying, any ideas. Background app refresh is set but that's only back groud anyway when the page in focus is not refreshing. Dimmer levels work fine just not keypads.
    VAV
    Danbury, CT

  2. #2
    Senior Member
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    May 2014
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    No ideas why my keypads aren't updating on the LHC+ on my iPad? Dimmers and levels are fine but keypads aren't refreshing.
    VAV
    Danbury, CT

  3. #3
    Super Moderator
    Join Date
    May 2013
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    420
    Hello vining,
    Thank you for your post.
    Please send an app log file to hwsupport@lutron.com. Provide specific dates/times that the issue occurred as well.

  4. #4
    Senior Member
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    May 2014
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    Quote Originally Posted by Blair S. View Post
    Hello vining,
    Thank you for your post.
    Please send an app log file to hwsupport@lutron.com. Provide specific dates/times that the issue occurred as well.
    where about do I find that log.
    VAV
    Danbury, CT

  5. #5
    Junior Member
    Join Date
    May 2018
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    1
    Did they sort out your issue, Vining? I've got the same issue. Not the biggest of deals, just annoying, like you said.

  6. #6
    Senior Member
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    May 2014
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    Quote Originally Posted by FelixLey View Post
    Did they sort out your issue, Vining? I've got the same issue. Not the biggest of deals, just annoying, like you said.
    No, Iím still waiting for them to tell me where to find this app log but this forum isnít very responsive and I havenít had the desire to call TS. Iíve always had a bad habbit of running beta on new projects which in hind sight is stupid because I have nothing to roll back to. Of course this dependency on sw/firmware revision is a little bizarre and shouldbnít be as strict as it is.
    VAV
    Danbury, CT

  7. #7
    Super Moderator
    Join Date
    May 2013
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    420
    Sorry for the delay. Go into settings then select Send Feedback. Give us a call at 1 888 LUTRON 1 if you need help with this

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