Originally Posted by
GLDCSTAV
Good morning,
I have a system that has been in service now for 6-7 months. This morning a friend of mine and fellow electrician called me saying they are unable to turn off their dining room high hats. When walking them through step by step to understand what they have tried I came to find out that both keypads within the dining room will not control the high hats. However the keypads are able to control other light loads within the dining room as well as adjacent rooms. I had him go to the actual dining room high hat dimmer a "6CL" to see if he could turn it on or off and he was able to do so. I then had him turn the high hats back off from their dimmer and check the status of the dining room keypads as I have them configured as a Toggle/Room Monitoring button. He informed me that the dining room high hats were in fact off, however both keypad buttons for the high hats were lit indicating that the high hats were still on.
Being that the keypads are able to control other loads within the dining room as well as adjacent spaces I do not think it is a communications issue. I also do not think there is an issue with the keypad button since this is being seen on both keypads not just one. I am only left to think that there may be a problem with the 6CL dimmer as he is also unable to control this dimmer from within Lutron Connect.
If anyone is able to share any thought s I would appreciate it. I am planning on taking a ride out for him to swap out the dimmer and update the system accordingly this weekend.
Thank you