I visited with a new client who had a bad experience with an AV installer. The problem seemed to be that the prior dealer was not very skilled and we came in to clean up a defective AV and lighting system. Fortunately, the homeowners were able to provide me with their system file, which looked like it was done quickly without much care.
After I was done, there were problems, mostly with the RTI control system. Most of the keypad functions we were calling did not work. However, when pressed, or when the Lutron app was used they seemed to provide accurate feedback. Most of the problems had to do with pressing a function and nothing happening.
Some things to note:
- We upgraded the Main Repeater Firmware from 6.0 to 7.8 – is that too much of a “jump?”
- Some of the settings in the software seemed to be missing or not filled in properly – such as Zone name or wattage – would that affect the control system?
- It should be noted that we were communicating with the processor via IP – not serial.
Any help or direction would be appreciated.