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Thread: Red/Green Flashing

  1. #1
    Junior Member
    Join Date
    Aug 2014
    Posts
    1

    Red/Green Flashing

    Hi,

    We are having a couple of problems. Firstly we have a blind that even after installing new batteries will raise about 3/4 up the window, and then stop and flash red/green 3 times. The only place I can find in the manual where it indicates this should happen is when the blind has new batteries fitted.

    The other problem I have with a couple of the blinds in the house is that we are getting around 9 months battery life from them, when we have Duracell or Energiser D size batteries fitted to the blinds, they are longer/wider blinds with 8 batteries in the blind, but the life is significantly less than we expected and we are onto a third set of batteries after 18 months, and replacing 8 batteries is not the cheapest exercise.

  2. #2
    Authorized Lutron Contributor
    Join Date
    Jun 2013
    Posts
    91
    The first issue sounds like a stall condition. If you lift up on the hembar while the shade is raising, does it go higher than 3/4 of the way up?

    For both issues we would like to see the shade order information to help up find the root cause. Depending on the age of the shade, there will be an 'order' and 'line' section on the motor sticker. If it is not present, please look up this information. Email it to systemsupport@lutron.com to help us further investigate.

  3. #3
    Junior Member
    Join Date
    Jun 2019
    Posts
    2
    I have the same issue - replacing the batteries helped a little with going down but not so much with going up.
    I sent an email to systemsupport@lutron.com, but no response.
    I call the Technical Support number, but no one picked up the call. And when I used the call back feature, I got a call at 3AM, which I did not answer.

    Can you not just post some suggested fixes for this condition? Are there none?

    Dean

  4. #4
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    499
    deanb2, we'll need to talk to you about this either over phone or via email.
    When you sent us an email, you should have received a reply along with a case number. What is that case number?

  5. #5
    Junior Member
    Join Date
    Jun 2019
    Posts
    2
    Nope, no email reply.

  6. #6
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    499
    Strange. Then could you please call us directly at 1-844-588-7661?

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