We have had calls where dealers will activate a processor on the Activation tab and immediately get an error and a caution sign saying the is a "Subnet Conflict Error". This means that the IP address that was configured for the processor in the software is not in the same network as the computer. The processor will then not be able to transfer or upload the processor firmware while in this connection.
We would recommend confirming the IP address of the computer or the router (if applicable). Then, once it is confirmed, please go to the Network Settings and ensure the first three sets of numbers in the IP address is the same as the IP address the computer or router is using. This will ensure the processor is in the same network and will not have subnet issues.