Results 1 to 5 of 5

Thread: Cannot Extract File

  1. #1
    Junior Member
    Join Date
    Feb 2014
    Posts
    2

    Cannot Extract File

    I am having trouble extracting a file off the main repeater. I am on the same network as the main repeater and it shows up as online when I pull the program off of drop box. When i try to extract the file it immediately pulls up and error message that reads make sure all repeaters are connected properly. My co worker has no problem extracting the file off of his computer on the same networks. Could there be a setting on my computer that is not allowing me to extract the zipped file. I have an HP Envy with an i5 running windows 8.1 and my co worker has an older generation Dell. Any insite would be appreciated.

  2. #2
    Authorized Lutron Contributor
    Join Date
    Apr 2013
    Posts
    407
    Using the computer that you are unable to extract the file with, are you able to transfer the file successfuly?

  3. #3
    Junior Member
    Join Date
    Feb 2014
    Posts
    2
    Yes everything else within the program works fine and i can transfer with no problem it just will never let me extract files off of repeaters.

  4. #4
    Authorized Lutron Contributor
    Join Date
    Apr 2013
    Posts
    407
    Have you tried directly connecting to the either the main repeater or the local network instead of using a wireless connection?

  5. #5
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    513
    Another good thing to try when directly connected is to use the same version of software as the main repeater's firmware. You can connect via telnet to the repeater (see post below) and send the command "firmwarerev". It will tell you the version being used.

    https://forums.lutron.com/showthread...=1660#post1660

Similar Threads

  1. Project file Extraction and Baud Rate
    By Armando B. in forum Troubleshooting - Legacy HW
    Replies: 1
    Last Post: 03-25-2014, 03:01 PM
  2. Extract XML from Repeater not working
    By rdgerken in forum Troubleshooting - RA2
    Replies: 4
    Last Post: 12-11-2013, 11:41 PM
  3. Savant Integration XML File
    By domino in forum General Discussion - HWQS
    Replies: 1
    Last Post: 11-22-2013, 01:41 PM
  4. Creating a Support File from a Remote Connection
    By Armando B. in forum Troubleshooting - HWQS
    Replies: 0
    Last Post: 08-21-2013, 06:11 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •