Keypads waterfall effect

[Paul O]

I have an Homeworks Illumination installation with KP5 keypads but every so often one or two of the keypads go into the scrolling waterfall effect and are non responsive. All other keypads continue to work normally and the faulty keypads can be fixed by simply removing the plug at the back and reconnecting.

It is not always the same keypads, I have checked wiring and it is not over the LED power limit.

Anyone else had this problem or any suggestions as to how to fix it

Thanks

Paul

[randyc]

The scrolling means they have lost communication with the processor. While this could be a fault in the wiring, My guess would be the power supply. You said you are not over the limit but power supplies weaken with age. You may get proper voltage but that doesn't mean the PS is not weak. I would add/replace an external power supply. It won't hurt and they are relatively inexpensive.

[Paul O]

The scrolling means they have lost communication with the processor. While this could be a fault in the wiring, My guess would be the power supply. You said you are not over the limit but power supplies weaken with age. You may get proper voltage but that doesn't mean the PS is not weak. I would add/replace an external power supply. It won't hurt and they are relatively inexpensive.

Thanks I will give this a try

[benjamins7]

Thanks I will give this a try

Did this solve your issue? i'm having the same problem.

[benjamins7]

I'm having this issue but only with the RF Keypads on the project they loose communication and wont execute the commands, although i can still see the button press on terminal if im monitoring button presses. any ideas?

[Blair S.]

I'm having this issue but only with the RF Keypads on the project they loose communication and wont execute the commands, although i can still see the button press on terminal if im monitoring button presses. any ideas?

Hello benjamins7
Try to factory reset the keypad and acquire it back into the system. Make sure that the repeater chain is working and the keypads in question are within range. If the issue remains then send a support file to hwsupport@lutron.com

[Tokaryev871]

I have an Homeworks Illumination installation with KP5 keypads but every so often one or two of the keypads go into the scrolling waterfall effect and are non responsive. All other keypads continue to work normally and the faulty keypads can be fixed by simply removing the plug at the back and reconnecting. PrepaidGiftBalance

It is not always the same keypads, I have checked wiring and it is not over the LED power limit.

Anyone else had this problem or any suggestions as to how to fix it

Thanks

Paul

I have the exact same problem. Have tried a variety of things

[randyc]

Keypad LEDs scrolling up/down means the keypad can not communicate with the processor. There are a couple of reasons why this may occur.

LV Keypads: wires can get damaged. The power supply may be weak or failing. It may have enough power to light up the keypad but not enough to communicate. Unplug a few keypads and see if the keypad starts working.

120v keypads: RF communication is funky. Try adding/moving repeaters to improve signal. When you think you have enough repeaters, add 1 more.

If the keypad is not addressed in the system, it won't know the processor exists.