Originally Posted by
SparkyCoog
Welcome to the party. I love Lutron's Radio Ra and Homeworks QS but my single biggest complaint since 2011 has been how unreliable and inconsistent finding the main repeaters and transferring is. You'd think by now it would be a breeze to connect to a modern router and do it but they still insist that you do it direct connect. It's just unbelievable to me that the best lighting controls company on the planet with the best products can't figure something that seems so trivial out. Just today I was helping an electrician buddy who's not very network savvy add a fully working Ra2 from his direct connection to the home's router so they could use the connect bridge and even while directly connected, he would have to unplug and reconnect the main repeater to get it to work. Then while on the network trying static ip, the upload, even though it would find the main repeater and connect bridge fine, transfer would just hang, go to the "find the main repeater" popup after 5 minutes (which it had no problem finding), then cancel itself after 10 minutes. So I decided to just stick with DHCP on both and again, same thing. perfectly good IP addresses, no problem finding it and changing the new settings, but then it would hang while uploading and then cancel itself after asking to "find" the devices again. Just before we were about to give up and use version 12 (I think he was using 10.6 still since that's how he started the job), all of a sudden the transfer worked and no errors. This inconsistency just kills me. On some jobs it takes me two hours just to get everything to be recognized on the network and then magically, everything works the first time. On some jobs, everything magically works the first time on the network. It's unreasonable to ask people to bypass the home network when you need to have the network to do have the app and cloud based stuff working yet every time I've called Lutron, their goto script is to connect the main repeater directly. What if you have two main repeaters? what then? For the love of all things holy Lutron, get this networking stuff straightened out. Every other IOT device I've seen, including Lutron's very old HW Illuminations software recognizes devices and transfers things fine, but for some reason Ra2 and HQS are still the wild wild west.- - - Updated - - -Welcome to the party. I love Lutron's Radio Ra and Homeworks QS but my single biggest complaint since 2011 has been how unreliable and inconsistent finding the main repeaters and transferring is. You'd think by now it would be a breeze to connect to a modern router and do it but they still insist that you do it direct connect. It's just unbelievable to me that the best lighting controls company on the planet with the best products can't figure something that seems so trivial out. Just today I was helping an electrician buddy who's not very network savvy add a fully working Ra2 from his direct connection to the home's router so they could use the connect bridge and even while directly connected, he would have to unplug and reconnect the main repeater to get it to work. Then while on the network trying static ip, the upload, even though it would find the main repeater and connect bridge fine, transfer would just hang, go to the "find the main repeater" popup after 5 minutes (which it had no problem finding), then cancel itself after 10 minutes. So I decided to just stick with DHCP on both and again, same thing. perfectly good IP addresses, no problem finding it and changing the new settings, but then it would hang while uploading and then cancel itself after asking to "find" the devices again. Just before we were about to give up and use version 12 (I think he was using 10.6 still since that's how he started the job), all of a sudden the transfer worked and no errors. This inconsistency just kills me. On some jobs it takes me two hours just to get everything to be recognized on the network and then magically, everything works the first time. On some jobs, everything magically works the first time on the network. It's unreasonable to ask people to bypass the home network when you need to have the network to do have the app and cloud based stuff working yet every time I've called Lutron, their goto script is to connect the main repeater directly. What if you have two main repeaters? what then? For the love of all things holy Lutron, get this networking stuff straightened out. Every other IOT device I've seen, including Lutron's very old HW Illuminations software recognizes devices and transfers things fine, but for some reason Ra2 and HQS are still the wild wild west.