I am having enormous difficulties setting this up and will give it one last try before I return the entire thing.
Is there a specific IP address for the bridge that I need to set up in the router?
I am having enormous difficulties setting this up and will give it one last try before I return the entire thing.
Is there a specific IP address for the bridge that I need to set up in the router?
Good Afternoon ALieblein, we're sorry to hear you're having issues getting your Caseta bridge setup. The bridge is setup to obtain an IP address from your router when it is connected. You can use a 3rd party network scanner, like Fing, to see what IP address has been given to it. If you are still having trouble our Technical Support team is available 24/7 at 1-844-588-7661
Do you have the Bridge wired to the network with an ethernet cable? It can not use wireless. If you already have it hardwired try swapping out the cable.
Yes I have it wired with the ethernet cable. Doesn't recognize it. Lutron is sending me a new bridge.
I do have it wired....it's a big mess and very frustrating. Lutron is supposed to send me a new bridge. We shall see
Hi ALieblein, I'm glad to hear that we're doing everything we can to help you out. Since you are using an ActionTec router, we do have Tech Bulletin that was made for Radio Ra2 and Homeworks QS since they have trouble communicating through the same type of router. You'll need to have a myLutron login to access the bulletin, but here is a link to it.
http://www.lutron.com/PasswordProtec...h_Bulletin.pdf
If the new bridge doesn't resolve the issue then that bulletin will be the next step we try.
Hi, The link cannot be found but will see what happens with the bridge