Thanks Thanks:  0
Likes Likes:  0
Results 1 to 2 of 2

Thread: Link dropping

  1. #1
    Junior Member
    Join Date
    Apr 2016
    Posts
    11

    Link dropping

    Had a call out from an old client that's had an install for about 4 years now. There's a problem with the ground floor switches and circuits, randomly not working.
    The ground floor is on Link 2 and only link 2 has the issue.
    However, if I remove link 1 from the processor then link 2 behaves correctly. Also have a "QS device not in database : Link 2 address 35. I have 34 devices assigned in link 2.
    I have re activated all the devices throughout program, all 94 of them and even swapped out the processor but no avail. I have disconnected whole sections of the link circuits but its utterly random and can't pin down an individual device that's causing the Link 2 to crash.
    Any ideas.

  2. #2
    Super Moderator
    Join Date
    May 2013
    Posts
    420
    Hello Whitenoise,
    Thank you for your post.
    In order to further assist see if you can replicate the issue(s). Document date/time that the issue(s) occurred and generate a support file. Send it to hwsupport@lutorn.com and we can help investigate the problem.

Similar Threads

  1. Qs Link Protection
    By savimagc in forum Design Assistance - HWQS
    Replies: 2
    Last Post: 05-05-2017, 12:32 PM
  2. Why is there a limit of 100 zones per RF link and 500 per wired link?
    By SparkyCoog in forum General Discussion - HWQS
    Replies: 2
    Last Post: 11-04-2016, 01:10 PM
  3. QS 10.4 link downloads 10.3
    By totesthouse in forum General Discussion - HWQS
    Replies: 0
    Last Post: 09-14-2016, 10:58 AM
  4. GE Link bba
    By Ekkoville in forum General Discussion - CAS
    Replies: 7
    Last Post: 11-18-2015, 09:01 AM
  5. Devices dropping out
    By mjohnson in forum Troubleshooting - CAS
    Replies: 3
    Last Post: 10-30-2015, 11:54 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •