Cannot Connect to the System

[KNRWSX]

Hello,

"Cannot Connect to the System", is what I get when I launch the Home Control+ App from iPhone or iPad.

The Home Control+ program has been working well for the last couple of months. Absolutely no changes were made to the router configuration or settings in my home. All of my iOS devices are running the latest Lutron version 9.12. They ALL give me "Cannot Connect to the System". I am using the latest iOS.

ALL the other home automation in my house is working perfectly.

I have rebooted everything. Strangely, the iOS app "Lutron Home Control+" WILL NOT FULLY DELETE.

After deleting the iOS app and reinstalling, my Lutron account is still there! It asked for NO passwords.

Any ideas on what has gone wrong?

[Mike S.]

Good Afternoon KNRWSX, we discovered a bug between the Home Control+ app and the servers we use that was preventing remote access from working. We have since corrected the issue and remote access should now be working again. If you are still unable to connect to your system, please give us a call at 1-844-588-7661 and we'll be happy to investigate your connection issues further.