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Thread: Anyone else having to replace Lutron switches with broken bezels that won't stay on?

  1. #21

    Hi lutron bezel broken

    The bezel is flimsy and no replacementment kit. Why not. It should be free. No one would buy a Lutron if they new this.
    Does home Depot have a place to leave customer reviews?

  2. #22
    Senior Member
    Join Date
    Jan 2019
    Posts
    341
    Topspinwilly- Call Lutron customer support and they should be able to help you. I think I once heard that they can’t distribute only the bezels because of UL certification reasons.

  3. #23
    @n1oconner, super helpful post. I opened up my switch, and it looked *exactly* like your pictures. spring rocker was just slightly out of alignment. I found an expired museum membership card, cut a little shim and wedged it in. The card is a touch thicker than it needs to be the switch is just the tiniest bit stiffer than it used to be. But I can turn it on and off now. Thanks again for taking the time to post and upload pictures especially.

  4. #24
    Junior Member
    Join Date
    Oct 2021
    Posts
    1

    Same Situation - Any Advice?

    This has been a great thread to read as I have the same frustrating situation with two Lutron DV-600P switches. They are almost ten years old and get normal use at best, so I’m surprised they failed and to read how common this is.

    Am I understanding the thread correctly that you can’t simply replace the plastic paddle rockers and have to replace the entire switch? That seems crazy when a new paddle probably costs a dollar and would snap into place in seconds and you could use your lights again. Welcome any advice and included a pic of the paddle/rocker with arrows pointing to the broken 'clips' that snap the paddle to the switch.

    Click image for larger version. 

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  5. #25
    Senior Member
    Join Date
    Dec 2013
    Posts
    460
    I just found this thread so I wanted to add my input. In the early 2000's, we had A LOT and I mean A LOT of broken Diva switches. As it turned out, the little spring in the Diva plate (that's what we called it) had a little plastic container which would break off. When we told our lighting supplier, they said that apparently Lutron knew about it and updated the Diva plates to be beefier and so all the new dimmers after that didn't have the issue, or at least not as much.

    They also gave the suppliers a whole pack of replacement plates which weren't for resale but I guess to fix a broken dimmer or change the color for one in case they didn't have one in stock.

    I think it would be great if Lutron actually sold those replacement plates and charged like $10 for them because we still get broken dimmers and it's wasteful to throw away a whole working dimmer with a bad plate with a new dimmer.

  6. #26
    Hi jcross041971, we're sorry to hear that you're having issues with your Diva bezels breaking. If you call in and work with our Technical Support Team, we can see what we can do about resolving your issue. We look forward to hearing from you soon.Our Technical Support line is 1-844-588-7661 or you can email Support@lutron.com with pictures of your dimmers and a brief description and we'll be more than happy to help you out.






  7. #27
    I think it would be great if Lutron actually sold those replacement plates and charged like $10 for them because we still get broken dimmers and it's wasteful to throw away whole working dimmer with a bad plate with a new dimmer. watch movies

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  8. #28
    Junior Member
    Join Date
    Apr 2022
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    1
    Quote Originally Posted by jcross041971 View Post
    I bought my house about 10 years ago. We have a lot Lutron dimmer switches throughout. Anyways, over the past year or two we have had to replace 4 Lutron light switches because the small bezels that keep the switch in place keep breaking. When this happens, when the switch is depressed in the "on" position, the switch pops out slightly and won't stay depressed. One has to use a piece of tape or apply constant pressure with a finger to keep the switch in the on position. Upon inspection this is happening because a small piece of plastic that makes up part of the bezel that keeps the switch in place has broken away.

    Given that we are not doing anything to the switches that would create wear beyond anything normal I would hazzard to suggest that these bezels are under engineered. Given the price point of Lutron switches this type of bezel failure seems to happen much too frequently. Has anyone else experienced these issues with Lutron switches? Has the company changed designs recently to improve durability? Thanks.
    Yes. Ours keep breaking. Can't tuning them on. Can't turn them off. It is ridiculous !

  9. #29
    Junior Member
    Join Date
    Apr 2022
    Posts
    1

    Broken Switch Won’t Stay On

    Hello,
    Was there a solution anyone had to replace the broken switches due to the broken bezels? I have at least 7 to replace.

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