Temperature event not executing

[ihleslie]

I am stumped and a newbie. I bought a home with a RadioRA 2 system in it. For a while all was well but at some point something happened (or I did something) and a temperature event stopped executing. I took the online course and have the 11.6.0 version of the Essentials software. That is the version of the project file that came with the system. I have hesitated to update to 12.0.1 until I can sort out my problems. I could not get 12.0.1 to extract the project file so had to use 11.6.0.

Currently the Weekdays and Weekends have the same two events. Sleep at 61F starting at 10:00 PM and Wake at 68F starting at 6:00 AM. The Away and Home events are not enabled. The 10:00 PM Sleep event executes consistently. The 6:00 PM Wake event does not execute (it is enabled). If I use the Home Control + app on the iPad app a little after 6:00 AM and change the Wake event time to 6:01 AM, the set point will change to 68F. This morning a simply disabled the 6:00 am event and then reenabled it and the set point changed to 68F. The heater does come on during the night.

To add to the relative strangeness, I previously had the events arranged as Wake at 68F at 6:00 AM but with Home at 61F at 10:00 PM. Away and Sleep were disabled. The behavior was just like I described above. But here is a weird part. On a lark I set Sleep to 67F at 5:45 AM. When I did this the system ignored the 5:45 AM event but NOW executed the 6:00 AM event. While this seemed to solve my problem, I don’t think a sacrificial event should be required.

I have power cycled the HVAC controller and the main repeater (no auxiliary repeaters present). I even reinstalled the firmware even though it wasn’t an update. The thermostat is a seeTemp wall unit. There are two wireless temperature sensors in addition to the wired sensor in the return air duct.

Three questions. Does a RadioRA 2 system require the Home Control + app in order to operate? Could the app or iPad itself be the problem? Do you have any ideas on what might be going on?

Thanks,
Ian

[randyc]

The app is not required. You are describing a clock issue. I don't see how the app could be the problem.

Have you tried uploading the program again? It could be a hiccup in the program. Uploading will reset everything.

BTW, the seeTemp device is not a temp sensor. It is strictly an input device.

[ihleslie]

randyc, thanks for the input. I have uploaded the program several times. I did make some changes that involved deleting devices that were no longer present (previous owner took those with him). Since I am not making a living off of Lutron, I have the time try a few more things before seeking Lutron support help. (seeTemp functionality is noted.)