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Thread: Alexa Lutron Connect Skill - Geographically Restricted?

  1. #1
    Junior Member
    Join Date
    Apr 2016

    Alexa Lutron Connect Skill - Geographically Restricted?

    I have had this skill enabled in my home, and it worked fine, until yesterday. All of the sudden, Alexa did not recognize any of the commands that I issued to turn lights off or on. I decided to disable and re-enable the Lutron Connect Skill on my Alexa account via the Alexa Web App. Once disabled, i was not able to re-enable and get the following error message:

    you are not eligible to enable this skill due to geographical restrictions

    Has anyone encountered this? I am not in the US. I am in the Cayman Islands.

    Appreciate any input. I had this working so well on two echo dot devices that I just purchased 7 more to put around the house, but now if this does not work in the Cayman Islands, it would appear that I have wasted about $400 in echo devices that I don't have much use for otherwise.

    Thanks.... MP

  2. #2
    Senior Member
    Join Date
    Oct 2013
    It has something to do with the way Amazon is setup in different countries. There are some workarounds on the web if you search for that error description.
    LED, Incorporated
    Raleigh, NC 27614

  3. #3
    Junior Member
    Join Date
    Apr 2016
    After exhaustive searches, address changes, cookies purges and VPN connects to try and get this fixed, I resorted to contacting Amazon about the issue via their live chat. They resolved the issue successfully in about 5 minutes! Everything is back up and running (however I still need to re register 4 devices that I took off line to attempt fixing the issue on my own).

    Hope this helps anyone else with a similar issue.

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