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Thread: Problems after power failure or over-voltage

  1. #1
    Junior Member
    Join Date
    Dec 2017

    Unhappy Problems after power failure or over-voltage


    Owner of an apartment already equipped with a Lutron Homeworks Series 4 system (see picture)
    Click image for larger version. 

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    My system has 6 switches for 6 pieces.
    He manages scenarios like "extinguishing the entire apartment", "sifted", or lighting certain lights and not others.

    I come here unfortunately to know a little more this system because I suffered a power failure that affected my installation.

    Following this breakdown (or over-voltage) my lights did not respond anymore (switch or app Home +)

    I noticed a red LED on the processor turned on, the "E" under the Led "Status" 1,2, P and E.
    And also a red LED on the LINK 5 (RX)

    When pressing the button (any) the lights came on with a delay of 2 to 3 min (see more or never)
    My system worked very well before this cut, my internet box was also affected, so replacement.

    After a difficult night (it makes think), my system works again but with the LED RX always on link 5.

    Now my questions are:

    - Where to find the software for my system?
    - How to find the username and password (I only have the Home + app)
    - Buy an RS-232 cable (easy with amazon)
    - Can it be the black diet that has been affected? (seen on another topic) and where to get one of the same voltage or capacity?

    thank you in advance for your help, and sorry for my english translated because I am french with notions but not as good as i would like ...

  2. #2
    Super Moderator
    Join Date
    May 2013
    Hello padawan07,
    Thank you for your post.
    I would recommend you contact a Homeworks professional to get the system serviced. You can find one on our website

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