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Thread: Lights will not work in one room of my home

  1. #1

    Lights will not work in one room of my home

    I bought a house with a Lutron installed, it was installed approx 10 years ago. I am not sure what type of system i have. It works well in all rooms except one. In this room there is a central ceiling light and a wall light. There is one light switch on the wall, it is white and has 5 small white buttons and one button at the bottom that you should be able to use to dim the lights. But in this room none of the switches work. The orange lights on the wall panel are flashing. In a sequence top-bottom and then repeating. Pressing any of the buttons does not alter the flashing pattern or turn on any of the lights. I have tried powering off the whole system and waiting before switching back on again: it made no difference. I am not sure what to try next - does anyone have any ideas?

  2. #2
    Super Moderator
    Join Date
    May 2013
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    Hello stdavidshouse,
    Thank you for your post.
    Can you provide a model number of one of the keypads? It should be located on the back so this will require that you remove the keypad.

  3. #3
    Quote Originally Posted by Blair S. View Post
    Hello stdavidshouse,
    Thank you for your post.
    Can you provide a model number of one of the keypads? It should be located on the back so this will require that you remove the keypad.
    Hi, I have ?not had the chance to take a wall switch apart to get the keypad model, however, i attach a photo, does this help identify it?
    Attached Thumbnails Attached Thumbnails IMG_1104.JPG  

  4. #4
    Super Moderator
    Join Date
    May 2013
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    That keypad may be a Homeworks keypad but to know for sure we will need the model number.

  5. #5
    Quote Originally Posted by Blair S. View Post
    Hello stdavidshouse,
    Thank you for your post.
    Can you provide a model number of one of the keypads? It should be located on the back so this will require that you remove the keypad.
    Sorry for the delay in my reply. I can confirm that the keypad model is For homeworks interactive only, HWI-5S-M

  6. #6
    Super Moderator
    Join Date
    May 2013
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    321
    Since this is a Homeworks system you will need to contact a Homeworks professional for service. This could be a simple issue or require a replacement of hardware to fix. You can find a local dealer from our website. www.lutron.com/wheretobuy

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