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Thread: Globalcache Itach Integration

  1. #1
    Junior Member
    Join Date
    Sep 2013
    Posts
    12

    Angry Globalcache Itach Integration

    Hi there,

    Quite some time ago, i`ve written to Lutron support to talk about this, and based on their answer at that time, i tried everything to solve my problem and nothing worked. Here is the deal i`m having:

    1- Using version 4.2.2 of HWQS, i can sucessfully control all of my Infrared devices, which are attached to a Globalcache's Itach module.
    2- Opening the same project in any version beyond 4.2.2, including 6.0.1 (beta) and 5.2.0 (non-beta), the commands sent to the Itach module only works for a few minutes, than it stops working at all.
    3- Issuing the outboundconnections command as in the troubleshooting guide gives the following result

    Monday, November 25 2013 at 14:43:57 - QNET: 11/25/2013 2:44:28 PM: (TX) outboundconnections

    Monday, November 25 2013 at 14:44:27 - ================================================== =============
    Monday, November 25 2013 at 14:44:27 - Device name : GlobalCache
    Monday, November 25 2013 at 14:44:27 - Integration IP Address : 192.168.1.246 Integration Port : 4998
    Monday, November 25 2013 at 14:44:27 - Socket Number : 8 local port : 10000
    Monday, November 25 2013 at 14:44:27 - Connection Type : Raw TCP
    Monday, November 25 2013 at 14:44:27 - Is connected through ethernet : Yes
    Monday, November 25 2013 at 14:44:27 - Connection retries : 0

    Monday, November 25 2013 at 14:44:27 - Authentication sent : No
    Monday, November 25 2013 at 14:44:27 - Login :
    Password :
    Monday, November 25 2013 at 14:44:27 - Connection state : Connected to device
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - SEND DATA
    Monday, November 25 2013 at 14:44:27 - Sent command history
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 - sendir,1:1,1,38000,1,1,127,63,16,48,16,15CCCCCCCCC CBCCCCCCCCCCCCCCCCCBCBBBBBBCBBBBBBBBBCCCCCCCCCCBBC CBBBBCCBBCCCBCCBCCBBCBBCBBCBBCCBCCCCCBBCBBBCCCCCCB CBBBBBBCBCCCCCCCCBBBBBBBBCCCCCCCCBBBBBBBBCCCCCCCCB BBBBBBBCCCCCCCC
    Monday, November 25 2013 at 14:44:27 - Command Sent in hex : 73 65 6E 64 69 72 2C 31 3A 31 2C 31 2C 33 38 30 30 30 2C 31 2C 31 2C 31 32 37 2C 36 33 2C 31 36 2C 34 38 2C 31 36 2C 31 35 43 43 43 43 43 43 43 43 43 43 42 43 43 43 43 43 43 43 43 43 43 43 43
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in hex : D A
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in hex : D A
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in hex : D A
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in hex : D A
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2
    013 at 14:44:27 - Command Sent in hex : D A
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in hex : D A
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in ascii :
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Command Sent in hex : D A
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - Messages to send
    Monday, November 25 2013 at 14:44:27 - No commands in outgoing buffer
    Monday, November 25 2013 at 14:44:27 - Inter-Message Delay OSTICK: 1024
    Monday, November 25 2013 at 14:44:27 - Outgoing message Queue size = 0, high water mark : 1
    Monday, November 25 2013 at 14:44:27 -
    Monday, November 25 2013 at 14:44:27 - RECIEVE DATA
    Monday, November 25 2013 at 14:44:27 - No commands have been received as of yet
    Monday, November 25 2013 at 14:44:27 - Incoming Data buffer usage = 73, high water mark : 73
    Monday, November 25 2013 at 14:44:28 - --------------------------------------------------------------
    Monday, November 25 2013 at 14:44:28 - QNET:


    In other words, the processor is connected to the globalcache module.

    I'm attaching the project file here so Lutron support can try again to help me.

    http://www.acess.net.br/lutron/Showr...ess-v6.0.1.zip - 6.0.1 Project
    http://www.acess.net.br/lutron/Showr...4.2.2-novo.zip - 4.2.2 Project


    The only differences between them is that the 6.0.1 versions has less 3rd Party devices as of Lutron's suggestion and also per limitations on the number of connections.

  2. #2
    Authorized Lutron Contributor
    Join Date
    Apr 2013
    Posts
    409
    Unfortunately we were unable to extract the project files from the attached zipped files. We would recommend sending the terminal log and latest project file to hwsupport@Lutron.com for assistance on this issue.

  3. #3
    Junior Member
    Join Date
    Sep 2013
    Posts
    12
    Just re-uploaded both files, something got messy on the first upload. Please try again. I'll redo the 6.0.1 upgrade one more time to get the processor log from it, since from 4.2.2 won't help.

  4. #4
    Authorized Lutron Contributor
    Join Date
    Apr 2013
    Posts
    409
    In looking at the project file in version 6.0.1 we are not seeing any issues. We would recommend sending the terminal log and latest project file to hwsupport@Lutron.com for assistance on this issue.
    Last edited by Brian S.; 12-03-2013 at 09:48 AM.

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