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Thread: VPN Access

  1. #1
    Junior Member
    Join Date
    Dec 2016
    Posts
    2

    VPN Access

    I am wondering if someone can help on trying to download to a QS processor via a VPN. As far as I can tell the VPN is setup correctly as if I type the processor IP address into a web browser I get the login page but when trying to connect via the Lutron software the processor status shows as 'not responding'. I have disabled all firewalls etc but still no luck. Software is 9.3.0

    Many thanks

  2. #2
    Senior Member
    Join Date
    Oct 2013
    Posts
    340
    With a VPN you will only be able to upload not extract. Try this go to activate tab then go down to connections make sure you choose the specific ip for 1 of the processors. Do not use Multicast that will not work across the VPN

    See if that helps

  3. Thanks Blair S. thanked for this post
  4. #3
    Junior Member
    Join Date
    Dec 2016
    Posts
    2
    Thanks mcignarella, I looked at those drop down menus but they are all greyed out. Is that a setting I need to change while actually on site? Thanks

  5. #4
    Senior Member
    Join Date
    Oct 2013
    Posts
    340
    I believe it's because you have the processors set up as dhcp not static. They need to be set to static ip

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