Long story, but I had a functional RA2 system with a Connect Bridge installed. Both homeowners were able to use the Connect app to access they system both at home and remotely. At some point, the app (v2.1) on one of the mobile devices (iPhone) would no longer load. Specifically, once the app icon is tapped, the app reads “Connecting . . .”, then changes to “Downloading system configuration . . .” and then shuts down. Soon after, the other homeowner did an iOS update to v10.0.2 and ended up with the same behavior.
Nothing resolved the issue including deleting and reinstalling the app. The legacy Home Control+ app still worked however so that was a temporary fix. In an attempt at troubleshooting the issue, a replacement Connect Bridge was added to see if this resolved the issue, but no luck.
Fast forward to the latest iOS update (10.1.1) along with the current version of the app (v3.0) and the Connect app works but only when connected to the home's wifi network. When either mobile device is taken off the wifi network, the app is not able to connect.
Is this a DHCP settings issue or is something else at play here? DHCP on the Main Repeater is currently enabled, but is disabled on the Connect Bridge.