I was using 5 of 6 buttons on my 6 button wall keypad to control other dimmers/switches on my main floor.
6th button was to control Sonos (for a while via my home automation system then later via Lutron's Connect app, which had issues so I needed help removing it).
Support had me de-activte the keypad via triple tap. Removed and then deactivated from the desktop software. Transferred. Fine.
Now that keypad (not a hybrid keypad) only controls 1 of my 5 lights. When I press buttons on it it reports in the telnet session i opened with the repeater. When i turn the other lights on via their switches, the keypad buttons light up. But I can't turn any of those lights on or off from the keypad.