Just went through hours of meticulous scene editing with a home owner on their ipad and when I went to sync the home owner edits to record the changes I get the error the transfer was not complete and it's a network error. Per phone support I tried, extracting upgrading to 10.4 (was on 10.1) and it errors on extraction also. If I try to update firmware (10.1 or 10.4) it says I will lose "home owner tweaks". Network is otherwise fine, it finds the main repeater and pings it quicker than any other system I've programmed. Other APP's seem to communicate over the network just fine and I disabled firewall.
I really don't want to lose all the work that was done. The only thing I haven't tried is plugging directly to the main repeater.
Also homeowner complains of random lights coming on and off occasionally, but there are no schedules set.
Lastly, is there way to edit the Grafik Eye Keypad Buttons on the App? I didn't see it show up as a "keypad" on the app.