Hello. This can be based on the version of Quantum. For example,
Quantum version 1.5-1.9 is compatible with ?Windows XP Pro (32-bit)
Windows 2003 Server (32-bit)
Quantum version 2.0-2.7 is compatible with Windows XP Pro (32-bit)
Windows 2003 Server (32-bit)
Windows 7 Professional (32 or 64 bit)
Windows 2008 R2 Server (64 bit)
Quantum version 3.0-3.1 is compatible with Windows 7 Professional (64 bit)
Windows 2008 R2 Server (64 bit)
?Windows 8 Professional (64 bit)
?Windows 8.1 Professional (64 bit)
Windows 10 Professional (64 bit) 3.0.565 or later and 3.1.235 or later only
Windows 2012 R1 Server (64 bit)?
Windows 2012 R2 Server (64 bit)?
If this matches up with your version, you can give our tech support line a call. 1-800-523-9466 and we can help further troubleshoot.