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Thread: Dealer. I can't register demo shade in Ra2

  1. #1
    Junior Member
    Join Date
    Feb 2016

    Dealer. I can't register demo shade in Ra2

    I just received my demo shade (Honeycomb model) and my main repeater won't register the shade. The label in the shade says it's a Serena Model. Was I sent the wrong model? My demo shade is supposed to be a Sivoia QS wireless. I'll really appreciate any help.

    Attached Thumbnails Attached Thumbnails IMG_0336.JPG  

  2. #2
    Authorized Lutron Contributor
    Join Date
    Aug 2013
    The Serena Shades are not supported with Radio Ra 2. If your demo kit is supposed to be Sivoia QS wireless, I would recommend contacting your distributor or whom ever your ordered you demo kit through, in order to get the correct shade.

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