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Thread: iOS app keeps losing my Geofencing settings

  1. #1
    Senior Member
    Join Date
    Mar 2015
    Posts
    145

    iOS app keeps losing my Geofencing settings

    My iOS app keeps losing my 'arriving home' Geofencing settings (I don't use the 'leaving home' feature so I can't speak to that one). This has been a problem ever since the change from triggering an existing scene (which I much preferred, by the way). Each time this happens I need to re-setup which lights should be turned on/off as well as the "activate scene only after sunset" setting.

  2. #2
    Senior Member
    Join Date
    Mar 2015
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    145
    I should add that this happens to my wife's iOS app as well.

  3. #3
    Senior Member
    Join Date
    Nov 2014
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    238
    Quote Originally Posted by asherrick View Post
    My iOS app keeps losing my 'arriving home' Geofencing settings (I don't use the 'leaving home' feature so I can't speak to that one). This has been a problem ever since the change from triggering an existing scene (which I much preferred, by the way). Each time this happens I need to re-setup which lights should be turned on/off as well as the "activate scene only after sunset" setting.
    Me too! I think it's the app and or iOS updates

  4. #4
    Junior Member
    Join Date
    Oct 2019
    Posts
    1
    I too am having the same problem. Set the arriving leaving home Geo fencing and location. Then the scene does not activate and check the iPhone the next day all settings are gone.

  5. #5
    Senior Member
    Join Date
    Jun 2013
    Posts
    1,365
    Just had this happen to my RadioRA2 settings as well with my Connect Bridge.
    Simple automation when DIY isn't working
    intuitivehomecontrols@gmail.com
    fb.me/intuitivehomecontrols

  6. #6
    Lutron Technical Support
    Join Date
    Aug 2019
    Posts
    182
    I have noticed with the recent iOS 13 updates that the phone has asked me several times to allow location services for the Lutron app to be used. I have checked that I have the latest iOS downloaded and the latest version of the Lutron app downloaded and I have not had this issue since. Also, check you phone settings for the Lutron app and ensure that location services is set to "Always".

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