Hi, I have a (non-hybrid) keypad for which I ordered an RKD-W3BS-(color)-E engraved button set. Not a typo... this is an available option that Lutron doesn't really promote much... 3 spaced-apart buttons WITHOUT a raise/lower set. One of my favorite layouts. In this case, I'm using it to let homeowner set one of 3 timeclock modes. (raise/lower buttons don't make sense in this keypad, hence the W3BS layout instead of the W3BRL)
It looks like this:
The problem is that Inclusive software doesn't have the W3BS layout as a keypad option. I've forced it to work by calling it a W4S layout, which lets me program the "B", "D", and "F" button spots properly. So the keypad WORKS just fine... BUT, at night we can clearly see the LED shining through from the "A" and "C" positions (since those exist on a W4S).
Is there any way to get Inclusive to properly program/show this button kit layout so that only the proper buttons have the backlighting turned on?
Better yet, I wish Lutron would include this button layout option directly in the software (and on the PDF engraving ordering form. had to heavily modify the form by hand to get the order in.)
Lutron tech support DID confirm that W3BS is a "standard product" (so you don't have to spend the huge money for a custom product) so I'm surprised the software doesn't allow programming it properly.
Can I submit a request for it to be included in v10.3? :)
Thanks for any help/advice on getting my backlighting to work properly here. (and I'm not against physically removing the backlighting from "A" and "C" spots if that's what it takes.)