Lutron Connect App Not Tracking Triathalon Status

[ben@wickedsmarthomes]

I installed our first Connect Bridge on the QS system here in our building. Every time I open the Lutron Connect app (iPhone) it shows me that my two Triathalon roller shades are closed, even though they are open. I can force them open and closed with the app, but once I switch out of the app for a period of time or close the app and reopen, the status is incorrect again. Lights don't seem to be suffering from the same issue. Any thoughts?

[Blair S.]

Hello ben@wickedsmarthomes,
Thank you for your post. Lutron can investigate the problem further. We will need a support file pulled from the software and also a log file from app sent in to hwsupport@lutron.com.

[ben@wickedsmarthomes]

Email sent. Thanks for the reply.