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Thread: Error syncing homeowner edits

  1. #1
    Senior Member
    Join Date
    Nov 2014
    Posts
    182

    Error syncing homeowner edits

    Hi, When I am trying to transfer edits I am getting an error message saying Homeowner edits could not be sync'ed. I keep having to extract the programming or overwrite the edit. 92 devices and the edits were made with the Connect app. 10.0. I am connecting using a wired connection. Suggestions?

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    208
    I would recommend disabling all firewalls while you are directly connected. If you are still unable to sync the edits, please create a support file by going to Help > Support > Create Support file while connected to the Main Repeater. Once the file is created send it to SystemSupport@lutron.com and we will investigate what may be causing the issue.

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