devices not working after an upload...sometimes...

[jkvossen]

while this posts mentions shades, I believe this is a QS issue...

I have a client with a large QS system with a mix of RF devices (shades, keypads, dimmers/switches) and RPM controlled lighting. System was rock-solid and client wanted a tweak in the programming; made the change, uploaded (not a "force full upload"), checked the new programming to make sure it worked and left.

A few days later, client calls and says his RF controlled shades are not working properly, sometimes they work and sometimes they won't; no rhyme or reason on which ones are acting up...they are programmed to open/close based on time clock programming and at times 4 shades may move properly, sometimes just 1, sometimes 2, etc. I go out and replace the batteries, but its still not working correctly.

I then upload the original programming but use the "force full upload" option, still flaky.

I then went into and exited activation and then performed a full upload, system has been solid ever since.

comment/thoughts?

[acculite]

I'm having the same type of issues and waiting for over 3 weeks for tech support for answers. What version software are you using?

[jkvossen]

I'm having the same type of issues and waiting for over 3 weeks for tech support for answers. What version software are you using?

currently 8.5.0 but I have seen this same issue with 8.3.0 (and earlier versions which I don't recall)

[jkvossen]

I'm still seeing this issue; I am now getting into the habit of starting then ending activation mode before I upload any programming changes regardless of the scope of the change. Any one from Lutron tech support care to comment?

thanks

[Blair S.]

Hello jkvossen,
We can help see if we can determine the problem. The next time you are able to replicate the issue create a support file using the software. The send us the support file at hwsupport@lutron.com for review. Thank you.

[jkvossen]

Hello jkvossen,
We can help see if we can determine the problem. The next time you are able to replicate the issue create a support file using the software. The send us the support file at hwsupport@lutron.com for review. Thank you.

will do...thanks