Is the Connect app supposed to be able to support being used my multiple devices at the same time? All being logged in using the same username/password.
I've had it open on an android tablet (and noticed the lack of thermostats) and then I opened it on my S7 phone. The S7 presented an error message about not being connect. It's hard to repeat the error, as it doesn't happen every time. But it's happened often enough to make me want ask if simultaneous multiple device access is supposed to work or not.