I am sure Lutron thanks you for spending tens of thousands of dolllars on your HW system. If you would like support for Harmony please replace your system and install a Casey’s system for $200 and return the HW to Lutron for credit.

You just have to call first and get an RMA from Support.

JOKING! Sorry I can’t help myself. It’s so frustrating!!!

But seriously if you are able to reach the CEO of Lutron with this they might fix it.