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Thread: Cannot connect to bridge

  1. #1
    Junior Member
    Join Date
    Nov 2015
    Posts
    28

    Cannot connect to bridge

    Hey guys. I shut the power down today to throw some more switches in. After I restored the power, I cannot connect to the bridge. I tried power-cycling the bridge again, logging out and then back in but nothing is working. Any thoughts?

  2. #2
    Junior Member
    Join Date
    Nov 2015
    Posts
    28
    In case someone else runs into the same problem, support had to disassociate my email address with my account on their end. We worked for several hours trying to correct it. Back and forth with Lutron and Brighthouse Cable. Once they removed my email from my account I was able to log in and acces my bridge.

  3. #3
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    332
    Were you running the most recent version of the app, or did you have to update the app?

  4. #4
    Junior Member
    Join Date
    Nov 2015
    Posts
    28
    I was running the most recent version. Once support dissociated my email it worked fine. Maybe a coincidence but the gentleman I spoke to said he had tried it for someone else with good results.

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