Shades and power pnl wont assign-On Site Now

[thefish]

Anyone from Lutron available to help me out?
We are on site tryig to assign QS wired shades.
software says there are 0 unassigned shades, but all are unassigned.
We have tried to activate using shade buttons and computer.
no response.

Of course this site has no cell service....

Anyone on line?

[Brian S.]

thefish, are you able to email a support file to hwsupport@lutron.com? Without looking at the project file, we're guessing at possible causes. Are the shades assigned to the proper link on the proper processor?

[thefish]

thefish, are you able to email a support file to hwsupport@lutron.com? Without looking at the project file, we're guessing at possible causes. Are the shades assigned to the proper link on the proper processor?

Thanks for the reply.
turns out its a bunk 10PNL board. I get no green LEDS on the panel whatsoever. 120V in, 17v or so out. shades roll manually and factory reset.
Looks like a bad board.
hopefully will have another one on the way in the AM.

I have never really ben a fan of Lutrons panels. I would prefer a blank box we install the parts into later just like processors, etc. Just too much chance for damage in the year they sit on a construction site from rough in to finish. And the fact that that are flangeless makes it even worse, because the drywall guys reef on them.

Thanks again for the reply

[Brian S.]

Thanks for letting us know what you found.

[thefish]

Thanks for letting us know what you found.

I kind of thought something was up when no LEDs lit up after installing fuses and metering everything out but thought id ask to make sure I wasn't missing something silly.

[thefish]

I have never really ben a fan of Lutrons panels. I would prefer a blank box we install the parts into later just like processors, etc. Just too much chance for damage in the year they sit on a construction site from rough in to finish.

Turns out the trim carpenter shot a trim nail right through the board from the back side.

From now on I'm removing the boards and transformers until final install.

I sure wish we could just buy the enclosures for rough in.