I have always filled out the engraving forms to get my engraving done and have never sent the EGR file from the software to accomplish this. I just sent an order to have some keypad buttons engraved using the engraving form/PDF. I received an email reply from an ALR rep, after I submitted my engraving order, saying that I needed to email my EGR file from the project to get my order processed.
This is entirely inconvenient for me and I have never been asked to this in the past. In some or even most cases I just use 6 button with raise lower keypads I can buy off the shelf at my electrical supply house and then decide later what button configurations and colors to use. And even when I order specific keypad button configurations and colors I sometimes change them before engraving to a new button layout. So, If I update the software before I physically install the new engraved keypads I have ordered that don't match the existing keypads in the house I essentially can not make any adjustments to the radio ra system or flash the main repeater without creating conflicts.
Not sure why I would HAVE to submit the EGR file.
Anyone run into this or can anyone suggest a workaround?