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Thread: Help for Configuring/Programming Quantum

  1. #1
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    25

    Question Help for Configuring/Programming Quantum

    One of the questions we get from customers calling about Quantum is how to configure various settings in Q-Vue, Q-Admin or Q-Design.
    An example would be, "Hey, I am having trouble understanding how to set up an alert in Q-Vue. Is there any help out there for this?"

    An excellent resource for configuration/programming help is the Quantum 3.0 User Guide, found here:

    http://www.lutron.com/TechnicalDocumentLibrary/040410.pdf


    For earlier versions, the User Guide is part of the Operations and Maintenance Manual, found here:

    http://www.lutron.com/TechnicalDocum..._M_Manuals.pdf

    Lutron Services Company (Lutron Field Service) has also created some videos covering various helpful topics related to Quantum versions 1.5 to 2.7. The videos can be found here:

    Lutron Services Company YouTube Playlist
    Last edited by Rob L.; 01-28-2016 at 02:51 PM.

  2. #2
    Junior Member
    Join Date
    Jan 2024
    Posts
    3
    Hi all, I have one of my Quantum-Vue application that is not accepting the password (says "Incorrect password and/or user name"). But I know for sure that user name and password are correct. Is any idea why it's happening?
    Thanks.
    Basicpasha.

  3. #3
    Lutron Technical Support
    Join Date
    Feb 2023
    Posts
    15
    Hello. Thank you for reaching out to Lutron.

    What version of Quantum are you running?
    Do you have any other users that work that you could use to verify/change the password for the one user you are trying to use?

  4. #4
    Junior Member
    Join Date
    Jan 2024
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    3
    Quote Originally Posted by Will L. View Post
    Hello. Thank you for reaching out to Lutron.

    What version of Quantum are you running?
    Do you have any other users that work that you could use to verify/change the password for the one user you are trying to use?

    Hi, thanks for respond.
    That is a Quantum Vue 3.4, no one else is using this app. I'm only one person who is allowed to use this software. Previously, I already had this problem, and Q-Vue directed me to "password reset" page (have NO idea how it happened), and I reset the password and successfully logged in and did what I had to do. So, next day when I came back and tried to login, access denied, it says "incorrect password and/or username".

  5. #5
    Lutron Technical Support
    Join Date
    Mar 2022
    Posts
    128
    We would recommend having remote services take a look. Please call into our customer service line to speak with a member of our field service scheduling team, or email into lscscheduling@lutron.com.

  6. #6
    Junior Member
    Join Date
    Jan 2024
    Posts
    3
    Thank you all, after several PC reboots and several attempts to login to Q-vue, it's brought me to "Reset Password" page again. And I was able to reset a password again and it's work well so far. Thank you all for the help.

  7. #7
    Lutron Technical Support
    Join Date
    Feb 2023
    Posts
    15
    Hello. If you are experiencing the same issues, we recommend having remote services take a look. Please call into our customer service line to speak with a member of our field service scheduling team, or email into lscscheduling@lutron.com.

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