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Thread: new 3 scene remote recognized as 2 group remote

  1. #1
    Junior Member
    Join Date
    Oct 2017
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    4

    new 3 scene remote recognized as 2 group remote

    Hi:

    After weeks of waiting for delivery, today I received a new 3-scene remote for testing with a pro bridge and the 4 models of caseta dimmers.

    When I pair it with a dimmer it acts as if it is a 2 group remote. The lutron app seems to think it is a 2 group remote.
    The silk screen on the front shows the four light bulbs of a 3 scene remote. The blister card indicates it to be a 3 scene remote of model # PJ2-4B-WH-L31P.

    Could I be doing something wrong? Or does it look like it was programmed with the wrong id at the factory?

    Thanks,
    -Terry Thrift-

  2. #2
    Lutron Technical Support
    Join Date
    May 2013
    Posts
    635
    Did you try deleting the remote from the app and adding it again? Does it do the same thing?

    If the remote is still reporting as a 2-group remote in the app, then it sounds like the microchip in it was programmed incorrectly.
    Please call our 24-hour Technical Support hotline at 1-800-523-9466 for a replacement.

  3. #3
    Junior Member
    Join Date
    Oct 2017
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    4
    Deleting and re-adding did not clear it up.
    Neither did resetting the dimmer, trying a different dimmer, power cycling the hub, or adding the remote directly with the lutron app.

    I'll call the support line.

    Thx, -Terry-

    Quote Originally Posted by Brian W. View Post
    Did you try deleting the remote from the app and adding it again? Does it do the same thing?

    If the remote is still reporting as a 2-group remote in the app, then it sounds like the microchip in it was programmed incorrectly.
    Please call our 24-hour Technical Support hotline at 1-800-523-9466 for a replacement.

  4. #4
    Junior Member
    Join Date
    Oct 2017
    Posts
    4
    Lutron support was great.
    They are sending a replacement L31.

    The tech also mentioned that the Pico Scene Keyboards now support Caseta.
    Individual buttons can be paired with different lights/zones!

    This is great news for me.
    It might eliminate my need to integrate my pro hub with another controller.

    https://www.lutron.com/TechnicalDocu...691066_ENG.pdf

  5. #5
    Quote Originally Posted by tthrift View Post
    Lutron support was great.
    They are sending a replacement L31.

    The tech also mentioned that the Pico Scene Keyboards now support Caseta.
    Individual buttons can be paired with different lights/zones!

    This is great news for me.
    It might eliminate my need to integrate my pro hub with another controller.

    https://www.lutron.com/TechnicalDocu...691066_ENG.pdf
    @tthrift ,
    so is lutron saying each button on a scene remote can control a diff set of dimmers/switches? Until now the whole pico has to be paired to a set of switches and each button could ONLY control the whole set of switches.
    I looked in my existing pico config did not see such an option where each button could control diff switches .

    @Lutron support, can u shed some light on this new feature ?

    - - - Updated - - -

    Quote Originally Posted by tthrift View Post
    Lutron support was great.
    They are sending a replacement L31.

    The tech also mentioned that the Pico Scene Keyboards now support Caseta.
    Individual buttons can be paired with different lights/zones!

    This is great news for me.
    It might eliminate my need to integrate my pro hub with another controller.

    https://www.lutron.com/TechnicalDocu...691066_ENG.pdf
    @tthrift ,
    so is lutron saying each button on a scene remote can control a diff set of dimmers/switches? Until now the whole pico has to be paired to a set of switches and each button could ONLY control the whole set of switches.
    I looked in my existing pico config did not see such an option where each button could control diff switches .

    @Lutron support, can u shed some light on this new feature ?

  6. #6
    Junior Member
    Join Date
    Oct 2017
    Posts
    4
    @Blurum
    AFAIK.
    Each button can be individually paired to a different set of lights/zones.
    But "only" when using one of the scene "keypads" shown in the link.
    4-button models: P01, P02 and P03
    2-button models: P01 and P02
    Each of the 5 models has a different set of text labels on its' buttons.
    example: PJ2-4B-GWH-P03 a white four button keypad for "Any Room" has buttons labeled ("Bright","Entertain","Relax", "Off" ).

    I am certainly hopeful/excited and initiated an order through a local distributor for a few to test.

  7. Likes Brian W. liked this post

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