System interruptions with RA2+HWQS system

[StewR]

I have a system with a connect bridge that controls our lights and shades. Normally, I can use Alexa or the RA2+HWQS app to control the system without a problem. Twice now, once for about 4 days and recently for more than a week, the system has stopped responding. I can control the lights and shades using the dimmers and RA2 keypads, but Alexa reports that the system is not responding, and the app fails to connect.

I have tried cycling the power on the modem, router, connect bridge, and repeater to no avail.

Is there a central system which has been having trouble recently, is there a service status web page somewhere, or some other way to check (I'm not above writing an app to ping an API endpoint) or is there something I can do on my end when the system has this problem?

Thanks
Stew

[Kelcie S.]

Was your system experiencing any networking issues? What type of network are you using (i.e. Starlink, Verizon, AT&T, etc.) and what type of equipment (i.e. Eero mesh, Ubiquity access node, Araknis router, etc.)? Not all networking equipment is compatible, especially if it is not routinely updated/maintained and can cause a disconnect or a negative interaction for the multicasting that is required to run the Lutron mobile applications

[StewR]

I have Xfiniti service with a Comcast-supplied modem/router and a TP-link gigabit switch. I have used this same equipment for a couple years. There were no network issues during this period, all my other connected devices continued to work perfectly.