We have two sections of Ketra LSO about 34" long on the sides of a cooktop. Both sections are identical, one works fine the other is orange in color. I called tech support and they said it wasn't talking to the Ketra X96 controller. They had me triple tap x96 and it worked. Then we unplugged it, and turned orange again. Then triple tapped again but took four times.


These are two 34" segments that are tied together on one x96. One on right of stove, one on left. We swapped them in different positions and it was always the same LSO having issues, even if we only had that one plugged in solely. Do think it might be flawed?


Lutron also said to check for old firmware in the Ketra X96 controller and upgrade. Looking in Designer it said it needed update. I tried to do the 42 minute upgrade but failed twice. Any thoughts on failing to upgrade?

The two sections of Ketra LSO are being driven by one X96 controller and star wired.

Thank you for your time!