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Thread: Caseta not working with Google assistant

  1. #1

    Caseta not working with Google assistant

    I have been enjoying Lutron caseta throughout my house for 2 years without problems when suddenly it stopped working with google assistant last night.

    I have tried several things to address the problem without success:

    Unplug and replug the bridge several times.
    Disassociate and re-associate Lutron from google home several times
    Delete one light and reinstall it
    Re-initiate one Nest Home device.

    All of my other devices work perfectly.

    I can activate my lights from google home both from my phone and my Nest Home devices and also from the Lutron app on my phone but not with google assistant voice command from any of my 3 Nest Home devices.

    Any help would be appreciated.

  2. #2
    Lutron Technical Support
    Join Date
    May 2023
    Posts
    150
    Hello Line Maisonneuve and welcome to the forums!

    Sorry to hear that you are experiencing sudden integration issues with your Caseta system. Can you please verify if the system is communicating with our servers? To do so, please turn off Wi-Fi on your smartphone and try accessing your Caseta system over cellular data.

    If the system can be successfully accessed then it is properly communicating with our servers. Please reconnect to your local Wi-Fi. From here, we would like to receive your system support files and take a further look. Please open your Lutron app and navigate to Settings in the upper left > Help > Submit Support Logs > Existing Issue (with case #) > Enter 03223870 into the Case field and add a brief description > Send support Request Email.

  3. #3

    Problem resolved

    I disable voice match in Google home and did it again (trained voice) and caseta worked again.

    Thank you for your help!

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