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Thread: Devices not working after update to 12.10

  1. #1
    Junior Member
    Join Date
    Feb 2018
    Posts
    6

    Devices not working after update to 12.10

    Occupancy sensors not working, cannot control devices via app, etc after update
    Everything shows as being online
    How to troubleshoot?

  2. #2
    Administrator
    Join Date
    Sep 2023
    Posts
    15
    On the actual occupancy sensor itself, the lights it is programmed to control should turn on/off when you press the button with the lightbulb icon; do they respond when this action is performed? If yes, use the sensor to turn the lights on and then put it in a location where it cannot detect motion (i.e. drawer, cabinet, etc.) and wait for it to reach the timeout and the lights should turn off and then it should once again function as normal. if no, it may have lost its programming and would need to be either defaulted and re-activated and/or reprogrammed.

  3. #3
    Junior Member
    Join Date
    Feb 2018
    Posts
    6
    Quote Originally Posted by Kelcie S. View Post
    On the actual occupancy sensor itself, the lights it is programmed to control should turn on/off when you press the button with the lightbulb icon; do they respond when this action is performed? If yes, use the sensor to turn the lights on and then put it in a location where it cannot detect motion (i.e. drawer, cabinet, etc.) and wait for it to reach the timeout and the lights should turn off and then it should once again function as normal. if no, it may have lost its programming and would need to be either defaulted and re-activated and/or reprogrammed.
    Thanks for the reply Kelcie

    I updated to 12.10 4 days ago and created the original post then
    Nothing worked until yesterday when everything returned to normal
    All of the devices work and all of the programming is back
    Weirdest thing ever

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