Thanks Thanks:  0
Likes Likes:  0
Results 1 to 3 of 3

Thread: The dimmer switch refuses to synchronize with the app.

  1. #1

    The dimmer switch refuses to synchronize with the app.

    The app functions properly with multiple switches/lights. An electrician was required to install a new dimmer switch capable of controlling a chandelier and dimming its brightness. However, the switch is not pairing with the app.

    The switch enters blinking LED mode, but the app does not respond. Attempts to reset the switch using the triple-tap method and removing power have been made. Additionally, the hub was relocated slightly. Another switch in the same outlet box operates without issue.

    Any suggestions or ideas would be greatly appreciated. Thank you.

  2. #2
    Lutron Technical Support
    Join Date
    Oct 2023
    Hello Myrtlefamill, welcome to the Forums. We are sorry to hear about the difficulty you have encountered. What is the model number of the device in question trying to be added? How far away from the Lutron hub is this device? We can recommend beginning by power cycling the hub, unplugging it from power, waiting 20-30 seconds, and plugging it back in; this will help to boost the hub's signal to its maximum strength for communication to devices. Also, if we need to take a further look into your system, you can email us at!
    Last edited by Joy L.; 03-20-2024 at 02:12 PM.

  3. #3
    Thank you!

Similar Threads

  1. Replies: 1
    Last Post: 06-19-2023, 08:29 AM
  2. Synchronize virtual keypad with physical keypad
    By techniquesmethodes in forum Programming - HWQS
    Replies: 1
    Last Post: 07-06-2019, 11:17 AM
  3. Replies: 8
    Last Post: 04-23-2019, 11:24 AM
  4. Pico Dimmer Switch and Smart Switch in a multi-location setup
    By jbaude in forum General Discussion - CAS
    Replies: 1
    Last Post: 11-08-2017, 04:06 PM
  5. Maestro Dimmer refuses to operate where other dimmers work fine
    By violetta in forum Troubleshooting - Controls
    Replies: 21
    Last Post: 11-14-2016, 05:55 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts