L-BDGPRO2 Cannot connect to your Lutron system

[hrevete]

Cannot connect to your Lutron system, there was an issue connecting to your Lutron system.

This is the message you get when trying to configure a smart bridge pro for the first time on a network with a dream machine unifi router, it appears on the network with an IP address, but on another network it works correctly, what do you suggest I do?

[Joy L.]

Hello hrevete, thank you for your question. We're sorry to hear about the issue you're encountering. When you get the "Cannot connect to your Lutron system" error, is there an option for "Retry" and "Advanced?" If so, click Advanced, and input the IP address you found on your network that has been assigned to the Caseta hub.

If this does not resolve the issue, and the hub works on another network with a different type of router, we may need to check networking settings on the Unifi router network to see if anything is misaligned with what the Caseta hub needs. See the below article for more information:

https://support.lutron.com/us/en/pro...and-RA2-Select

[adrianco]

I have the same problem, a Ubiquiti Dream Machine Pro runs the only network at my house and I’m getting a connection failed popup that flashes up for a fraction of a second then the app shows a blank white screen.

I managed to time a screenshot to capture the message and if it says that I should check Im on the same WIFI network, and has Retry and Cancel options.

I haven’t been able to get beyond this point. I’ve tried various reset and power cycling options.

I do see the smart bridge pro on the network from the Ubiquiti app.

[Joy L.]

Hello adrianco, welcome to the Forums. We're sorry to hear about the issue you encountered with your system. If you have confirmed that your phone is on the same IP address strand as the router (i.e. on the same local network as each other), and the hub has a solid white indicator light on it indicating it has internet, there are a few other settings to check that may be affecting your ability to connect.

For example, ensure you do not have a VPN active on your phone while setting up your system, as this will obscure your phone's IP address from the network and hub. For iPhone users, go to your iOS Wi-Fi settings on your phone, click on the Wi-Fi network you are connected to, and turn off the Private Wi-Fi Address setting. Also on iPhone, go to your iOS settings and find the Lutron-specific iOS settings; from there, make sure Local Network is turned on.

Lastly, even if the phone and hub are on the same network, the phone may be having a hard time retrieving and connecting to the Lutron hub. If the "connection failed" error pops up, it should say "Retry" or "Advanced;" click on Advanced. This will let you manually type in the hub's IP address. You can find the IP address your router has assigned to the Lutron hub by checking your router's app or using a network scanner such as Fing that lists IPs of local network devices.